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Refund Policy

Let's be honest. You are paying for premium digital assets that actually work. If our scripts, blueprints, or toolkits fail to function as advertised, you get your money back. It is that simple.

1. When You Get a Refund (100% Guarantee)

We offer a strict 14-day money-back guarantee for the following situations:

  • Migration Toolkit & Blueprint: If the provided digital scripts fail to execute or the files are fundamentally corrupted.
  • Speed Optimization Scripts: If the code packages are incompatible with standard server environments or fail to deploy properly.
  • Security & Firewall Blueprint: If the configuration protocols are invalid or fail to provide the documented security frameworks.
  • Professional Email Config: If the technical documentation is inaccurate and prevents standard integration.
  • Installation Failure: If you utilize our complimentary WhatsApp installation support and we cannot get the digital assets working on your standard setup.

2. When Refunds Are Not Issued

Keep in mind, we cannot issue refunds for issues entirely outside of our control. Your money is non-refundable if:

  • You simply change your mind after successfully downloading the digital assets (and there is no technical flaw).
  • Your website goes offline because you failed to renew your own hosting or domain name.
  • You or a third-party developer modify and break the scripts after they were successfully installed.
  • You request our complimentary installation support but refuse to provide the temporary server access we need to help you.

3. How to Request Your Money Back

We do not force you to jump through hoops. To request a refund, just reach out to us where we already communicate.

  • Step 1: Message us directly on our WhatsApp number (+212 631-272489).
  • Step 2: Tell us exactly which digital toolkit failed and why you are requesting the refund.
  • Step 3: Give us 24 hours to review the technical logs and process your request.

4. Processing Times

If approved, we process the refund immediately through our payment gateway. It usually takes 3 to 5 business days for the funds to actually show up on your Visa, Mastercard, or Apple/Google Pay statement, depending on your bank.

Bottom line: We protect your investment. If our digital assets do not solve your technical problem, Ebooking IT Solutions (operated by AMNARA NAIMA) will not keep your money.